Refund policy

Return Policy

Last updated: 15.08.22

Thank you for shopping with Trivor. We want you to be completely satisfied with your sports products. If you are not satisfied, you can return most items under the conditions below.

1. Return Period

  • You can return most items within 14 days of receiving your order.

  • To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.

2. Non-Returnable Items

  • Personalized or custom-made items

  • Gift cards

3. Return Process

  1. Contact our support team at communityshoping@gmail.com with your order number and reason for return.

  2. You will receive instructions on how to ship your item back.

  3. Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

  • Refunds will be processed within 7–10 business days after we receive and inspect your returned item.

  • Refunds will be issued to the original payment method.

5. Exchanges

  • If you wish to exchange an item for a different size or product, please contact our support team.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at communityshoping@gmail.com. We will arrange a replacement or refund at no additional cost.